-
Three ways to make your customer’s desire central
category Customer focus, LEANmeter
We live in a time when our wishes can be fulfilled instantly. If you need a bowl of ice cream now, it will be delivered within ten minutes and you can enjoy it. Parcels are delivered on the same day if you wish. Companies respond to the fulfilment of customer wishes as quickly and effectively…
Read article → — Three ways to make your customer’s desire central -
Increase your agility and keep surprising your customer!
category Customer focus, LEANmeter
Moving with your customer is important for success. The first requirement is to know what your customers want. Asking them regularly is then the obvious thing to do. If you know your customers very well, you can think of new products or services to surprise them with. You will also know which points for improvement…
Read article → — Increase your agility and keep surprising your customer! -
Why a good customer view is so essential
category Customer focus, LEANmeter
If you know who your customers are, you can develop your services and products in a focused way and set priorities more easily. That way, you get satisfied customers and better results. With a good customer picture, I mean that you know who you are working for, who ultimately pays for your work and who…
Read article → — Why a good customer view is so essential -
Your customer value is the key to success
category Customer focus, LEANmeter
Because … the higher the customer value, the more satisfied and loyal customers. By customer value, we mean the value that your customers experience with your product or service. When your customers receive more than what it costs them, they experience a higher value. This creates added value. And the more added value, the more…
Read article → — Your customer value is the key to success
