Scan

In a period of 1 to 4 weeks, we identify the present situation. We look at the problem from various angles. We try to find out, for example, how the problem was created. When doing so, we find it important to keep our client up to speed. Because of our many years of experience, we can come up with a quick and thorough (impact) analysis based on figures. At the end of the scan we determine together if we will continue to the analysis phase.

Analysis

During the scan, a first overall analysis was made. During the analysis phase we refine this further by collecting additional data. We do this during a period of 2 to 8 weeks. First, we make an analysis of the facts and following that we will come up with a solution. This way, we avoid simply patching things up without getting to the real cause of things. Of course, we will work together in this with those involved: staff, managers and/or customers of our client.

Testing ground

During the testing ground phase, we incorporate in a period of 1 to 3 months the improvements. We take supervision in this and make clear what the achievements are, and which are the bottlenecks. We will make concrete agreements about this. We start the testing ground, for example, by continuously improving and teach the client how this works. During or after the testing ground, we will come up with follow-up advice.

Educate

LCB has open registrations for individual participants. You will take part in one of our Yellow, Green or Black belt courses with participants from various organisations. So, besides acquiring new knowledge, you will also expand your network.

LCB also offers our in-company courses for groups. We do this for both small and very large organisations. Curious to know which organisations we already trained? Would you like to know more about our special in-company rates? Then contact us.

Certify

We are LCS accredited. That is why we are also allowed to examine and certify ourselves. Did you get your Yellow, Green or Black Belt training from a different organisation, but you do not have a certificate? We offer you the chance to subsequently acquire a certificate.

LCB also helps self-employed entrepreneurs and other providers of Lean training courses to offer their own clients and trainees, in the background, with their examination and certification.

Book

LCB has published the book ‘De toolbox voor dienstverlening’ and uses this for its own training courses and certifications. It is based on the complete translation of ‘The Service Systems Toolbox’ by John Bicheno and describes in detail the three most powerful concepts for services in the 21st century: Lean thinking, design thinking and systems thinking, and tells exactly how they can be applied.

Fast

LCB strives for quick processes by eliminating waste so that processing times and turnover times are structurally shortened and ‘flow’ occurs. Results from clients improve and customers are more satisfied.

Flexible

LCB anticipates at the continuously changing customer requirements and moves with this. This way, there is a connection made with the client. The wish of LCB’s client is the wish of LCB’s customer and guiding for the service provided.

Firm

LCB stands for quality. Quality is realised by having your affairs in order and applying proper standards. This appears, for example, from our NRTO membership, our LCS accreditation and handling of NEN4400-1.